Refund Policy

📦 Return & Refund Policy

At David Hockney Print, your satisfaction is our top priority. Every artwork is made to order specifically for you, helping us reduce waste and support more sustainable production. Because each item is produced for an individual order, we do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or buyer’s remorse.

🧾 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, has a printing or production error, or you receive the wrong item, we’re here to help.

Please contact us within 30 days of delivery and include your order number along with clear photos showing the issue. Once the issue is confirmed, we’ll provide a free replacement or, where appropriate, a full refund at no additional cost to you.

📬 Lost or Undelivered Orders

If your order appears to be lost in transit or is returned to sender, please contact us within 30 days of the estimated delivery date.

We’ll investigate the shipment and work to resolve the issue as quickly as possible. Depending on the circumstances, this may include sending a replacement at no additional cost.

📌 Important Notes

• All products are made to order, so we cannot offer refunds or exchanges for reasons unrelated to damage, defects, production errors, or incorrect items.
• We do not accept standard returns by mail.
• Please do not send any product back unless our support team has provided return instructions.
• To be eligible for a replacement or refund, issues must be reported within 30 days of the delivery date or estimated delivery date.
• Refunds are issued to the original payment method used for the purchase.
• This policy does not affect any mandatory consumer rights that may apply under applicable law.

  📩 Contact Us

  For any return or refund request, please contact us with your order number, a description of the issue, and supporting photos.